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Hi Angela,
Thank you for posting your query in Microsoft Community.
I'm sorry to hear that. I can imagine that must be frustrating.
Thank you for mentioning the different steps you have tried to resolve the issue, we appreciate your effort.
An outdated or incompatible printer driver could be causing the issue. If you recently upgraded to Windows 10, it's possible that the current driver was designed for a previous version of Windows. Check to see if an updated driver is available.
Since you have tried updating the driver, I would suggest you to uninstall the printer driver and restart the computer and have Windows install the latest driver automatically.
1. Press Windows key + R.
2. Type devmgmt.msc and press enter.
3. Locate the printer driver and uninstall it.
4. Restart the computer.
If that doesn't help, try the methods below:
Method 1: Hardware and devices troubleshooter
Hardware troubleshooter reviews, diagnose and identifies operational or technical problems within a hardware device. 1. Press Windows Key +R
2. Type control and press enter to open control panel.
3. Type troubleshooting in the control panel search box and open it.
4. Click 'view all' on the left pane.
5. Run the hardware and devices troubleshooter and follow the on-screen instructions.
Method 2: Printer troubleshooter
Try the suggestion given in the help article below and also run the Printer Troubleshooter from the link and check if it helps.